For Facilitators

1. Can the facilitator manual be printed?
2. Details on course Accreditation and what Pallium Canada now has in place.
3. Will learners now be printing their own material?
4. I have downloaded my certificate of completion but can’t see a link that actually allows me to access or download the Facilitator Kits
5. Is a password required to open the PowerPoint files?
6. The videos in the slides aren’t working correctly, what should I do?
7. How would you launch the PowerPoint for teaching in a place that doesn’t have internet access?
8. What is the difference between an enrollment key and a PayPal payment?
9. How do I access updates about the Pallium Palliative Pocketbook? (errata, additional information, etc.)

For Participants

1. Where do I find my certificate?
2. Will I be advised when I can complete my commitment to change and certificate exercise?
3. What is the cost to participate in a LEAP training session?
4. Can the participant manual be printed?
5. How do I access or can I access the Snippets and Courselets?
6. I have created a profile in the Pallium portal and have not received my confirmation e-mail, what should I do?
7. Why am I being asked for an enrollment key?
8. Why can I not complete certain activities in my course?
9. Why can I not do my post-tests?
10. I can’t sign up for a course, why?
11. How do I access updates about the Pallium Palliative Pocketbook? (errata, additional information, etc.)

For Facilitators

  1. Can the facilitator manual be printed?
    The Facilitator and Participant manuals are available for you to print in high resolution. Both, the Facilitator and Participant Manuals are located in the Facilitator Kit in the Pallium Portal.
  2. Details on course Accreditation and what Pallium Canada now has in place:
  • The LEAP Core course meets the accreditation criteria of The College of Family Physicians of Canada (CFPC) and has been accredited for up to 26.5 certified Group Learning credits.
  • The LEAP Mini course meets the accreditation criteria of The College of Family Physicians of Canada (CFPC) and has been accredited for up to 7.5 certified Group Learning credits.
  • The LEAP Long-Term Care course meets the accreditation criteria of The College of Family Physicians of Canada (CFPC) and has been accredited for up to 27.5 certified Group Learning credits.
  • The LEAP Facilitator Training course meets the accreditation criteria of The College of Family Physicians of Canada (CFPC) and has been accredited for up to 30 certified Group Learning credits.
  • The LEAP Onco course is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification program of the Royal College of Physicians and Surgeons of Canada for 7.5 credits.
  1. Will learners now be printing their own material?
    The electronic participant manual will be available to participants through the Pallium Portal. Due to the amount of case studies in the LEAP Core, printing the participant manual is still the most popular option, but it is the facilitator’s/coordinator’s choice to print. If a coordinator chooses not to print, participants must be notified before the session so they know to retrieve the electronic version on the Pallium Portal.
  2. I have downloaded my LEAP Facilitator certificate of completion but can’t see a link that actually allows me to access or download the Facilitator Kits for LEAP Core, Mini and Mini Onco?
    The Facilitator kits for all courseware can be found at top of the page. You will see a folder for the Facilitator Kit and zipped files for each kit which can be downloaded. If you don’t see that Facilitator Kit section view the restriction information and complete the prerequisite activity.
  3. Is a password required to open the PowerPoint files?
    A password is not required. Please select “read only”. Due to the number of embedded objects and videos, you will not be able to make any changes to the slides, but you will be able to view the slideshow in full screen and watch the embedded videos. If you would like slides hidden or modifications made, please connect with the Pallium Canada office.
  4. The videos in the slides aren’t working correctly, what should I do?
    If you’re running Windows XP, Windows 7 Windows 8:
  • Right click on the Facilitator Kit (probably in your downloads folder) and select ‘Extract All’
  • Navigate to the extracted folder and open a PowerPoint file and check your version of Microsoft PowerPoint (when the program starts, look at the version information that appears before the program loads)
  • If you’re using Microsoft PowerPoint 2007 or older, you won’t be able to play the videos without downloading Microsoft PowerPoint viewer. You can download it for free here
  • Once you have installed the Microsoft PowerPoint Viewer navigate to your extracted folder and right click on a PowerPoint file, then select ‘Open With’
  • If you see Microsoft PowerPoint viewer select it. If you don’t select ‘Choose Default Program’ or ‘Browse’
  • In your ‘Program Files’ folder look for ‘Office14’, select it and find PPTVIEW.EXE, select it and press ‘OK’ or ‘Open’

If you’re on a Mac

  • Contact support with your name and a message stating you’d like a Mac version of the Facilitator Kit
  • Download the file
  • Right click on the Facilitator Kit (probably in your downloads folder) and select ‘Unzip’
  • Navigate to the unzipped folder and open a PowerPoint file and check your version of Microsoft PowerPoint (when the program starts, look at the version information that appears before the program loads)
  • If you’re using PowerPoint 2008 or older you won’t be able to play the embedded videos. You’ll need to upgrade your version of Microsoft Office to the latest version.

If you’re stilling having problems, ensure that you downloaded the most recent Facilitator Kit.

  1. How would you launch the PowerPoint for teaching in a place that doesn’t have internet access?
    A USB stick would be the best option. Make sure you extract the zip folder and move the extracted folder to a USB stick. This way you would only need to download the copy once and then use the USB for your training sessions.
  2. What is the difference between Sponsored Seats, Reserved Seats and Open Seats?
    We offer different enrollment categories for LEAP courses to accomodate organizations’ needs. Below is a description of each seat type.

Sponsored Seat
These are seats for which the organization hosting the LEAP session is either covering participant costs or collecting payment from participants. In either case, Pallium will invoice the organization for the number of participants that occupy sponsored seats on the session start date. Enter the number of participants you are sponsoring, then create enrolment keys for physicians and non-physicians. Distribute these keys to your participants. Providing the correct keys (physician or non-physician) is important because it will affect which certificate participants receive.

Reserved Seat

These are seats that are reserved for your participants, but these participants will cover their own costs and will pay with PayPal on the Pallium Portal. Enter the number of participants for whom you are reserving seats, then create enrolment keys for physicians and non-physicians. Distribute these keys to your participants. Providing the correct key (physician or non-physician) is important because it will affect which certificate participants receive.

Open Seats
These are seats which are open to anyone who wishes to enroll in your session. Enter the number of seats you want available for general enrolment.

  1. How do I access updates about the Pallium Palliative Pocketbook? (errata, additional information, etc.)
    You may download the following PDF with all the corrections and updates about the Palliumn Palliative Pocketbook (the hard copy). For those who have purchased the e-Book, you will receive notifications that there has been an update and a link will prompt you to download the updated version of the e-Book.

 

For Participants

  1. Where do I find my certificate?
    You can find your LEAP certificate in your LEAP course. It’s the last activity in the course. It will become available when you complete 4-6 month commitment to change activity. You should receive an email 4 months after you complete your post-course activities. A copy of your certificate will download in PDF format when you click on the activity.
  2. Will I be advised when I can complete my commitment to change and certificate exercise?
    You will be a sent an email automatically by the Pallium Portal 4 months after you have completed your post-course activities.
  3. What is the cost to participate in a LEAP training session?
    See LEAP Costing webpage.
  4. Can the participant manual be printed?
    The Participant manual is available to you through the Pallium portal both electronically and for print. Your Coordinator of the LEAP Core may have a printed version available, please contact your local coordinator for more information.
  5. How do I access or can I access the Snippets and Courselets? 
    These resources are currently in development and will be announced on the website when ready for use.
  6. I have created a profile in the Pallium portal and have not received my confirmation e-mail, what should I do?
    If your confirmation email hasn’t arrived within 10 minutes, check your spam/junk e-mail folder. If you can’t find the email there contact Pallium support at support@pallium.ca. It’s likely the email was blocked by a SPAM filter. We can manually confirm your account.
  7. Why am I being asked for an enrollment key?
    We offer different enrollment methods for LEAP courses to accomodate organizations’ needs. Below is a description of each seat type.

Enrollment Key 
If a facilitator or coordinator has created the session with an enrollment key, they are covering the costs of you participating, so you don’t have to pay for the course in the portal. They will generate two enrollment keys, one for physicians and one for non-physicians. They will distribute these keys to you. On the course enrollment page enter they key beside the field that says “I have an enrollment key”. It’s very important you use the key specific to your role, so you get the correct certificate of completion at the end of the course.

Enrollment Key and Credit Card
If a facilitator or coordinator has created the session with an enrollment key and credit card, they only want specific attendees in their course and they would like those attendees to pay for the course on the portal. The facilitator or coordinator will generate two enrollment keys, one for physicians and one for non-physicians. They will distribute these keys to you. On the course enrollment page enter the key beside the field that says “I have an enrollment key”. After you enter your enrollment key, pay with you credit card. It’s very important you use the key specific to your role, so you get the correct certificate at the end of the course.

Credit
If a facilitator or coordinator has created the session to use a credit card for enrollment, select “I do not have an enrollment key” and enter your credit card details. Once the payment has been processed you’ll be enrolled in the course.

  1. Why can I not complete certain activities in my course?
    It is required that you complete certain activities in order. Look for the blue check mark to the right of an activity to see if it’s complete. If it’s not, complete and you’ll have access to the next activity.
  2. Why can I not do my post-tests?
    It is required that you are marked as present in your session to complete the post reflections. If you fully attended your session, contact your facilitator/coordinator and ask them to mark you as attended. When they do this the post-reflections will unlock.
  3. I can’t sign up for a course, why?
    You will need to create a profile in the portal before you will be able to sign up for any courses. The link below will direct you to the sign up page.
    Pallium Portal Registration If you created a profile, search for you course by entering a search query in the ‘Find Courses’ text box. Enroll in your desired course, then register for a session. If you can’t find a course, contact support@pallium.ca with your name and course information.
  4. How do I access updates about the Pallium Palliative Pocketbook? (errata, additional information, etc.)
    You may download the following PDF with all the corrections and updates about the Palliumn Palliative Pocketbook (the hard copy). For those who have purchased the e-Book, you will receive notifications that there has been an update and a link will prompt you to download the updated version of the e-Book.